Office closed? No problem. People can now chat with estate agency teams simply by scanning a QR code in the branch window, meaning when offices are likely to be closed due to coronavirus customers will still be able to immediately make contact. Simple branch window scan enables customers to chat online immediately.
The innovative service has been launched by 24/7 fully-managed live chat provider Yomdel. Estate agents have been issued with window cards to remind customers that they can be reached night and day simply by scanning the code which immediately connects them to a live chat operator.
“The awful situation with coronavirus is hitting all businesses right now, and estate agents are really suffering as they rely on human contact,” said Yomdel founder Andy Soloman.
“When they have to close their offices due to fear of sickness or even due to government orders, a passing customer will still be able to make an enquiry,” he added.
A handy QR code in the branch window can be scanned with a smartphone, which immediately opens Live Chat powered by yomdel, and customers can chat with the agent’s team online. Many agents are set up to offer online valuations or appointment bookings, all of which can be offered via their Live Chat service.
Andy Soloman said: “Customers still want to do business, they still want to go about their lives, but they’re being forced to adapt and find new ways of doing that. Let’s work together to help each other make that possible, and hopefully we can help ease the enormous concerns going around our industry today.”
Yomdel is a strong supporter of the Estate Agency sector, working with thousands of branches around the UK, and doesn’t hide the fact that its own business depends upon the success of others.
“Now is not the time for ambulance chasing, selling more services, or beating the competition. The sector needs to work together to look after each other and its customers, and give them the confidence that they can still achieve the things they need, buying, selling, lettings and tenancies. In that way every business can come through this in better shape,” said Soloman.
Contact:
Andy Soloman
Founder & CEO, Yomdel
+44 7928 542917
andy.soloman@yomdel.com
@yomdel
