Residents can help West Sussex County Council respond quicker to potholes by giving more detailed information online.
The public use the County Council’s online form love.westsussex.gov.uk to report potholes and other defects.
To shorten the time between the pothole being reported and it being fixed, we need the following details:
• Exact location;
• Nearby landmarks to identify where it is;
• Size; and
• Photo.
Changes have been made to the way we manage pothole reports in the contact centre, so as many enquiries as possible can be dealt with at source.
Our Customer Service Hub now assesses the reports we receive from the public.
If sufficient information has been provided, a repair can be arranged.
It means highway officers need to make fewer site visits to find out where the pothole is and whether it needs repairing.
Last month 345 jobs were raised by the Customer Service Hub, freeing up an estimated 172 hours of officer time to spend on urgent enquiries.
County Council Cabinet Member for Highways and Transport, John O’Brien, said: “When reporting defects the more information you can send us, the quicker it makes our job.
“We look after almost 2,500 miles of road, so we rely on people’s help to report defects when they see them.
“Precise information at the start helps us save so much time.”
To report a pothole, visit lovewestsussex.gov.uk